An auto-responder allows you to configure an immediate response to any incoming mail destined to a mailbox on our hosting. This can be useful if you are away for long periods, alerting your customers to the fact that you are unable to respond in a timely manner.
Once an auto-responder is enabled, it will respond only once every 24 hours to a sender, regardless of how many messages they send. This is to ensure that our systems don't start an endless loop with a sender's auto-responder, for example.
Web Hosting ➡️ Hosting Accounts ➡️ Edit Hosting Account ➡️ Auto-Responders ➡️ Add Responder
To create an auto-responder for an account, edit a hosting account and then click on the 'Auto-Responders' icon. This will present you with a list of currently created auto-responders set up for that account. Click on 'Add Responder' in order to begin the creation process.
In the 'Add Responder' page, you will be asked the following information that you will need to submit in order for the creation to be successful.
| Alias | The mailbox the auto-responder is for |
|---|---|
| From Address | The From Address that will appear in the recipient's email client. This can be any valid email address. |
| Subject | Subject of the message |
| Body | Message text of the auto-responder email that is to be sent out |
Web Hosting ➡️ Hosting Accounts ➡️ Edit Hosting Account ➡️ Auto-Responders ➡️ Edit
To edit an auto-responder, edit the hosting account and click on the 'auto-responder' icon. Select the auto-responder you wish to edit and click on 'Update Responder' to complete and commit the changes.
Web Hosting ➡️ Hosting Accounts ➡️ Edit Hosting Account ➡️ Auto-Responders ➡️ Delete
To delete an auto-responder, click on 'Delete' in the auto-responders page for the responder you wish to be deleted. Once the responder has been deleted, any mail sent to that mailbox will no longer receive an instant reply.